Privacy Policy
Thank you for reviewing our Privacy Policy! We at First Call Nursing LTD are dedicated to safeguarding your privacy when you access our website at www.firstcallnursing.com and utilize our services.
We adhere to all relevant data protection laws, including the UK’s Data Protection Act (DPA) and the General Data Protection Regulation (GDPR), and we will only use your personal information as outlined in this policy.
What Constitutes Personal Data?
Personal data refers to any information related to an identified or identifiable individual. This includes details like your name, date of birth, email address, postal address, or phone number, as well as online identifiers such as your IP address. General information that doesn’t reveal your identity, such as the number of website users, is not considered personal data.
Data Processing Responsibility
The entity responsible for data processing is:
First Call Nursing LTD
71-75 Shelton Street, Covent Garden
WC2H 9JQ
Website: www.FirstCallNursing.com
Email: info@firstcallnursing.com
General Data Processing Information
a) International Data Transfer
In our business operations, including website management, we may process and transfer data to third parties, including those outside the UK and the European Economic Area (EEA). When transferring data outside these regions, we implement necessary safeguards like standard contractual clauses, binding corporate rules, and data processing agreements to ensure the security of your personal data. For details about our third-party providers, please consult their privacy policies or contact us directly.
b) Legal Basis for Processing
We process all personal data collected via our website in accordance with the DPA and GDPR, or with your consent, and only for the purposes specified below. Processing is permitted if:
• You have given consent;
• The data is required to fulfill a contract or pre-contractual measures;
• The data is necessary for compliance with a legal obligation;
• The data is required to protect our legitimate interests, provided your interests are not overridden.
c) Your Data Rights
As a data subject, you have the following rights:
• The right to access information;
• The right to rectification;
• The right to erasure;
• The right to restrict data processing;
• The right to data portability;
• The right to object to data processing;
• The right to withdraw consent;
• The right to lodge a complaint with the relevant supervisory authority.
Please reach out to us at info@firstcallnursing.com
with any data protection questions or to exercise your rights.
d) Exercising Your Rights
To access your personal data or exercise any of your rights, submit a written request with proof of identity. We will provide any related communications free of charge, unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable fee or refuse to act on the request.
e) Updating Your Information
If you believe the information we have about you is incorrect or that we are no longer entitled to use it, you may request its rectification, deletion, or object to its processing by contacting us.
f) Supervisory Authority
The Information Commissioner’s Office (ICO) is the relevant authority in the UK. You can contact them at Wycliffe House, Water Ln, Wilmslow SK9 5AF, UK (www.ico.org.uk). We would appreciate the opportunity to address your concerns before you approach the ICO.
g) Data Retention and Storage
We only store your personal data for as long as necessary to fulfill the purpose for which it was collected or as required by law. Once these conditions no longer apply, your data will be routinely deleted.
h) Security Measures
We employ state-of-the-art technologies to protect your data, including firewalls and other technical and organizational security measures to safeguard your personal information against unauthorized access, loss, or destruction.
Automatically Collected Data
a) Hosting
We use SITE123 (sOptions LTD) to host our website and process data on our behalf. The legal basis for this processing is our legitimate interest in providing our website.
b) Access Data and Log Files
Data is collected for each visit to our website, including the accessed page, date and time, data volume transferred, browser type and version, operating system, referrer URL, IP address, and the requesting provider. This data is stored for a maximum of 7 days for security purposes and then deleted. The legal basis for this processing is our legitimate interest in maintaining a secure and appealing website.
c) Cookies
We use cookies to enhance your experience on our website. These small text files are stored on your device by your browser. For more details, please see our Cookie Policy. The legal basis for using cookies is your consent and our legitimate interest.
d) Google Analytics
We use Google Analytics to track website usage. Data collected may be transmitted to Google servers in the USA, with IP addresses anonymized to prevent identification. You can opt out of Google Analytics by using the provided tool: http://tools.google.com/dlpage/gaoptout?hl=en. The legal basis for this processing is our legitimate interest and your consent. For further details, see our Cookie Policy.
e) Content Management System (CMS)
We use WIX.com’s CMS to manage and publish content on our website. This includes processing any data submitted by users through our forms. This processing is based on our legitimate interest in maintaining our website.
Data Processing When You Use Our Services
When you contact us via our website or use our services, we or our third-party providers may collect and process certain data.
a) Contacting Us
We process your first name, last name, email address, and any other information you provide when you contact us. The legal basis for this processing is the need to fulfill our contractual obligations or respond to your request.
b) Data Management and Customer Support
To provide optimal customer support, we store your first name, last name, email address, and relevant contract details on our website or in our CRM system provided by Bullhorn Inc. This processing is based on our legitimate interest in delivering customer service.
c) Contract Processing
i) Candidate Data
We process certain information about you to provide tailored employment opportunities, such as your name, contact details, education, work history, and, where relevant and permitted, health, diversity, or criminal record information.
ii) Potential Candidate Data
If we believe our services may benefit you, we collect information to evaluate and contact you.
iii) Client Data
We collect information to provide or offer services to you, such as finding suitable candidates or providing employee training. The legal basis for this processing is fulfilling our contractual obligations and, where applicable, your consent.
e) Administration, Accounting, and Office Management
We process data related to administrative tasks, financial accounting, and legal compliance. This includes data from contractual services, supplier information, and other business-related data. The legal basis for this processing is our legitimate interest in managing our business.
f) Careers at First Call Nursing LTD
If you apply for a job with us, we process information from your application, including contact details, education, work experience, and skills. If your application is successful, your data will be used for employment purposes. If not, your data will be retained for up to six months to defend against legal claims. The legal basis for this processing is contract fulfillment and, where applicable, your consent.
How We Use Your Personal Data
Candidate Data
We use your personal data to help you find suitable employment opportunities. We may also use it for marketing, profiling, and diversity monitoring purposes, with your consent.
Potential Candidates
We use your information to assess whether our services may be of interest to you and to contact you if appropriate.
Client Data
We use client data to ensure a smooth business relationship, including identifying suitable candidates and providing services like employee training.
Sharing Personal Data
We only share your personal data with third parties when necessary for our services, with your consent, or as permitted by law.
a) Candidate Data
We may share your data with potential employers and related third parties, such as service providers and job search engines, to maximize your employment opportunities.
b) Potential Candidate Data
We may share your data with group companies and related third parties to contact you about our services.
c) Client Data
We share your data to provide access to suitable candidates, deliver services, or support your employees. We may also outsource data processing to external service providers, ensuring they follow strict contractual regulations and security measures.
We may disclose your data to third parties if legally required, such as by court order or to support legal investigations.
Equality Monitoring and Sensitive Personal Data
We are committed to equality in our recruitment processes. We may collect and anonymize sensitive data, such as diversity information, for compliance monitoring. In some cases, we may collect additional sensitive data, like health or religious information, where permitted by law. We may also collect details of any criminal convictions, with your consent.
Automated Decision-Making
We do not use automated decision-making or profiling.
Direct Marketing
If you have given us consent, we may contact you for marketing purposes via the channels you have agreed to.
Personal Data and Minors
Our services are intended for individuals aged 18 and over. We do not knowingly collect, use, or disclose personal data from minors without first obtaining consent from a legal guardian